Job Summary:
To oversee the daily operations of the mall, ensuring a safe, clean, and welcoming environment for shoppers and tenants by coordinating maintenance, security, emergency response, cleanliness, and tenant relations according to approved standards.
Key of responsibility:
- Supervise preventive and predictive maintenance, repairs, and interior decoration to ensure reliable and safe facility operations.
- Conduct regular inspections of all interior and exterior areas to maintain cleanliness, safety, and compliance with quality standards.
- Coordinate with security teams to ensure the safety of visitors and tenants, and monitor surveillance systems.
- Implement and regularly test emergency and evacuation plans, ensuring all exit paths and emergency routes are functional and clearly marked.
- Handle tenant concerns related to utilities, hygiene, interior fittings, and ensure compliance with mall regulations.
- Supervise cleaning and security contractors and ensure performance meets contractual obligations.
- Coordinate tenant fit-out projects and follow up on ongoing interior or branding works.
- Provide technical and operational support during tenant construction or remodeling phases.
- Attend tenant meetings to address feedback and propose practical operational solutions.
- Prepare regular reports on operational and maintenance performance, highlighting risks and opportunities for improvement.
- Manage the purchasing process and inventory of all operational assets.
- Assist in budget planning and ensure expenses remain within approved limits.
- Participate in marketing or promotional events when operational support is needed.
Qualifications & Experience:
- Diploma or Bachelor’s degree in Business Administration, Facility Management, or a related field (preferred).
- Minimum of 4 years of proven experience in mall or commercial facility supervision.
- Hands-on experience managing multi-disciplinary teams (maintenance, security, cleaning, customer service).
- High proficiency in English (spoken and written) – mandatory.
- Strong leadership skills with the ability to manage and motivate diverse teams.
- Excellent problem-solving and decision-making abilities.
- Strong time management and multitasking skill.
- Excellent interpersonal and communication skills to interact effectively with tenants, customers.